Terms and Conditions ~ General
Dogpals will not confirm any booking until a consultation has been carried out with the client and the booking form, with full details of client requirements, has been signed by the client.
Full payment for services (agreed either at time of booking or subsequently) is to be made in advance at the time of booking unless by prior agreement.
The client must provide all items necessary for pets to be adequately cared for in the client's absence. (ie, food, medication, leads, tags, collars, etc). Should pets require any additional supplies whilst in the care of Dogpals, these will be purchased and added to the bill along with a £5.00 delivery charge.
If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.
The client must provide Dogpals with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Dogpals reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Dogpals.
Dogpals must be alerted to any behavioral problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
Although Dogpals is insured for Public Liability, wherever possible pets should be insured by the client. Dogpals reserves the right to refuse a booking for any animal which is not insured.
Dogpals will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Dogpals or its employees cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
Sometimes we are very busy and dogpals.co.uk reserves the right to use one of our employees to home board or day care your dog where there may be in our opinion incompatability with other dogs without prior notice.
Terms and Conditions ~ Dog Walking
Cancellations – for cancellations of walks for a period of 1 week or more one months notice is required. For cancellations of 1 or 2 days walks a week’s notice is required. If the required notice is not given charges will be applied in full for the cancelled period.
All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialized.
Dogpals reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
All dogs will be exercised on a lead unless prior agreement has been reached with Dogpals and a disclaimer form has been signed.
The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.
If dogs require a quick toweling off after walks towels must be provided and left by the front door.
Terms and Conditions ~ Boarding/Day Care
All pet sitting bookings are subject to a 50% non-refundable deposit payable in advance.
Cancellations for bookings of over 1 week must be made more than 1 week in advance and for less than a week 48 hrs in advance or the full rate for the cancelled period will be charged.
The client must phone Dogpals as soon as they return home. Dogpals will continue to care for pets until the client has confirmed that the pet(s) are being collected. Clients will be charged the full daily rate for any unnecessary additional stays made.
The client is responsible for any damage to the home by their pet whilst in our care and remain financially responsible until payment is made.
Terms and Conditions ~ Vet Visits & Animal Transport
All bookings are subject to a 50% non-refundable deposit payable in advance.
Any cancellations must be made more than 48 hrs in advance or the full rate will be charged.
Clients must notify the veterinary surgery that Dogpals will be attending the appointment on their behalf and ensure that arrangements for payment have been made with either Dogpals or the vet.
Any owner wishing to accompany Dogpals whilst an animal is being transported accepts that they do so at their own risk and that Dogpals does not accept any liability for any accident, injury or delay incurred during transportation.
By using Dogpals,co.uk to care for your dog you are deamed to have read our terms & conditions & fully understood them and accepted them in their entirety
From time to time we reserve the right to amend or change our terms & conditions without prior notification.
Why Not Call Us For A Free Quote Now. We Don't Bite.
01202 388611 or 07814 206260
Email: amanda@dogpals.co.uk
Love Amanda x
